Refund and Returns Policy

Refund and Returns Policy

Film Festival Connect passes

No refunds: Film Festival Connect Core Pass, Core + Partner Pass, Connect Networking Pass and Year-Round Pass purchases are final and non-refundable once purchased, except where required by applicable law.

Published tier benefits

A pass provides only the benefits published for its tier. These may include advance RSVP opportunities, priority guest-list placement, one eligible Partner Event admission from an available confirmed allocation, or specified networking benefits.

Access conditions

A pass is not official film-festival accreditation and does not guarantee event admission. All access remains subject to confirmation requirements, published deadlines, capacity, event-specific rules, and final organizer and venue authority.

Year-Round Pass

The Year-Round Pass provides 365 days of programme updates and eligible published benefits. It is a one-time pass and does not automatically renew.

Programme changes

Events, venues, speakers, Partner Event allocations and networking benefits may change or remain subject to confirmation. If Airtists cancels the purchased programme in full, alternate dates or credits will be offered, subject to applicable law.

General terms

By completing a purchase, you acknowledge and agree to this Refund and Returns Policy. Airtists may adjust programme availability or published pass features. In the unlikely event that Airtists cancels the purchased programme in full, alternate dates or credits will be offered, subject to applicable law.